Support

Last updated: 11 September 2026

Need help with the OLWeather app or website? Contact us directly and we'll get back to you.

Common questions

Weather data looks wrong or is missing

OLWeather shows exactly what its providers return — see the "Service providers" section of the Privacy Policy for the full list. If a provider's feed is temporarily unavailable, OLWeather shows an explicit "unavailable" state rather than a guess. Try refreshing after a few minutes; if the issue persists, email us with the location and what you saw.

Official warnings

Official warnings shown in OLWeather (such as from NDMA SACHET in India, or NOAA/NWS in the United States) reflect the issuing authority's feed at the time of the request. They are not an OLWeather safety determination. Always follow official local warning channels for safety decisions.

Premium subscription

Premium purchases, renewals, and cancellations are managed through Google Play. To manage or cancel your subscription, open the Google Play Store app, go to Payments & subscriptions, and select OLWeather. For questions about what Premium includes, see the "Premium subscription" section of the Terms of Service.

Privacy or data questions

See the Privacy Policy for what OLWeather accesses, stores, and shares. For a specific question about your own data, email olweather.app@gmail.com.

Something else

Email olweather.app@gmail.com with what you're seeing, your device/browser, and the app version if applicable, and we'll follow up.